FAQ
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What products do you sell?
We specialize in OEM appliance parts for a wide range of household appliances, including refrigerators, washers, dryers, ovens, and more. All parts are sourced to ensure compatibility and reliability.
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How do I find the right part for my appliance?
The best way is to use your appliance model number. If you're unsure, feel free to contact us and our team will help you identify the correct part.
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Do you offer local pickup?
Yes, from our warehouse at 1905 Victory Blvd, Unit 12, Glendale, CA 91201, between 9:00 AM and 4:00 PM on business days.
It is a warehouse, not a shop, so call 818-473-0990 before you set off and we will have the part waiting at the counter. The parts you can collect today are the ones listed under Local pickup.
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How can I check if a part is in stock?
The part’s own page tells you. Under the price you either see the day it ships, or that it is out of stock — you do not need to ask us first.
If you want a part we do not hold on the shelf, send us the number. We order it from the manufacturer’s distributor, write to you with the ship date, and you can cancel for a full refund at any time before it ships.
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Do you ship orders?
Yes, across the United States, with tracking on every order.
In stock and ordered before 12 PM Pacific, Monday to Friday, it ships the same business day. Ordered later, at the weekend or on a public holiday, it ships the next business day.
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How long does shipping take?
There are two parts to the answer, and we keep them separate because only one of them is ours.
When it leaves us: in stock and ordered before 12 PM Pacific, Monday to Friday — the same business day; later, at the weekend or on a public holiday — the next business day.
How long it then travels: 2–5 business days for standard delivery, 2–4 for expedited where it is offered. That part belongs to the carrier, so we give it as a range rather than a promise.
A part we do not hold on the shelf is ordered from the manufacturer’s distributor first. We write to you with the ship date, and you can cancel for a full refund at any time before it ships.
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What is your return policy?
365 days from delivery. The part must be unused, uninstalled and in its original packaging, with the manufacturer's sealed packaging intact where the part is sealed.
Opening the shipping box and checking the part against the old one does not affect your return.
Electrical parts are the exception: once one has been installed, plugged in or tested, or the sealed anti-static bag has been opened, it can no longer be returned.
Contact us before sending anything back, so we can approve the return and tell you where to send it. Return shipping is yours to pay; we can send you a discounted label from our own carrier accounts and deduct its cost from the refund.
A restocking fee of up to 20% applies, except when the item arrived defective, when we shipped the wrong one, or when the part did not fit because our own compatibility information was wrong.
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Can I cancel or change my order?
Yes — at any time before it ships, for a full refund. Write to support@fixitparts.net with your order number and we will stop it.
Once it has shipped it becomes a return: 365 days, and the part must be unused, uninstalled and in its original packaging.
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What if I ordered the wrong part?
Write to support@fixitparts.net with your order number before sending anything back — a return that arrives without approval can be refused.
If it has not shipped yet, we stop it and refund you in full.
If it has shipped, send it back within 365 days, unused and uninstalled, in its original packaging. We refund it less a restocking fee of up to 20% — that is what our supplier charges us to take a part back — and the return postage is yours.
Neither applies if the part arrived defective, if we shipped the wrong item, or if it did not fit because our own compatibility information was wrong. Then the return costs you nothing.
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How can I contact you?
You can reach out to us through our website contact form or via email. Our team is ready to assist you with any questions.